todansteehancock.com (“we” or “us”) are committed to protecting and respecting your privacy.
This policy (together with our terms of business and of Website use at www.todansteehancock.com/terms-conditions.html and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is todansteehancock.com. Our registered office is at The Old Coach House, 14 West Pallant, Chichester, West Sussex, PO19 1TB and our contact details can be found at www.todansteehancock.com/contact.html
1. Information we may collect from you
1.1 We may collect and process the following data about you:
1.1.1 information that you provide by filling in forms on our website, todansteehancock.com (our “Website”). This includes information provided at the time of registering to use our Website, subscribing to our service, posting material (including posting, or responding to, advertisements on the Website) or requesting further services. We may also ask you for information if you enter a competition or promotion appearing on the Website and/or sponsored by us or if you report a problem with our Website;
1.1.2 if you contact us, we may keep a record of that correspondence;
1.1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
1.1.4 details of transactions you carry out through our Website and of the fulfillment of your orders;
1.1.5 details of your visits to our Website including, but not limited to, traffic data, location data, web server logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2. IP addresses and cookies
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.
2.2 We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us:
2.2.1 to estimate our audience size and usage pattern;
2.2.2 to store information about your preferences, and so allow us to customise our Website according to your individual interests;
2.2.3 to speed up your searches; and
2.2.4 to recognise you when you return to our Website.
3. Where we store your personal data
3.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. Uses made of the information
4.1 We use information held about you in the following ways:
4.1.1 to ensure that content from our Website is presented in the most effective manner for you and for your computer;
4.1.2 to provide you (or pass your details to third parties to enable them to provide you) with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
4.1.3 to carry out our obligations arising from any contracts entered into between you and us;
4.1.4 to allow you to participate in interactive features of our service, when you choose to do so; and
4.1.5 to notify you about changes to our service.
4.2 We may also use your data to provide you with information about goods and services provided by ourselves or by third parties which may be of interest to you and we may contact you about these by electronic means (including e-mail or SMS), post or telephone.
4.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
4.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
4.5 If you do not wish your data to be processed in this way, please indicate this on the form on which we collect your data.
4.6 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 100 Website visitors looking for a property in Chichester have clicked on their advertisement in any given month). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, those looking for property in Arundel). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
5. Disclosure of your information
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
5.2 We may disclose your personal information to third parties:
5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.2 if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
5.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of business and of website use (www.todansteehancock.com/terms-conditions.html) and/or any supplemental terms and conditions, or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
5.2.4 on the website where required to provide the service offered (e.g. for a flatshare advertisement).
6. Your rights
6.2 Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any such websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to such third party websites.
7. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 (ten pounds sterling) to meet our costs in providing you with details of the information we hold about you.